Frequently Asked Questions
Everything you need to know about shopping with Levi's India.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track it directly through the 'My Orders' section on our website using your order ID.
What is the return policy for Levi's India?
We offer a 15-day return policy for most products. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like innerwear are non-returnable for hygiene reasons.
Do you offer free shipping on orders?
Yes, we provide free standard shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal convenience fee may apply depending on the order value.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' button. We recommend measuring your waist and inseam and comparing them to our chart to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI (Google Pay, PhonePe), Net Banking, and Cash on Delivery (COD) in most serviceable pin codes.
Are the products sold online authentic?
Absolutely. This is the official Levi's India online store. All products sold here are 100% authentic and sourced directly from Levi Strauss & Co.